Why quality matters to patients and their families

Quality measures may help you:

  • Decide where to seek care or where to recommend care for family or friends
  • Find useful information to help prepare for care for a particular condition or illness
  • Talk with doctors or potential doctors about healthcare issues and concerns related to quality, volume or outcomes
  • Gather information about how Northwestern Memorial is working to provide the best possible care for every patient

Why quality matters to Northwestern Memorial

Northwestern Memorial is an academic medical center where the patient comes first. We are committed to delivering exceptional care, and our dedication to that goal can be seen every day in the work of the physicians, nurses and staff who provide the highest level of quality and safe, personalized care for every patient they serve.

We are dedicated to serving as a quality leader both locally and nationally by supporting the use of valid, reliable data to assure the delivery of optimal patient care and to reduce medical errors. Through the use of evidence-based care practices, process improvement techniques and systems to enhance the environment of care, we provide your care team with the tools to ensure consistent, excellent patient outcomes.

Providing quality data to the public gives patients additional tools to be more informed partners in their healthcare decisions. Our quality program is built on a foundation of transparency and accountability. 

Transparency means that we share important measures of quality with our patients and our community without “picking and choosing” the measures that we do well in. If the quality data show that we need to improve, we will present that data on our site for the public to view, just as we will present the data that shows we excel. 

Accountability means that consumers and patients can always contact us, and we will do our best to answer any questions you have about these measures and reports. We know that you will have questions and that it is our responsibility to help you understand what our quality results mean and how those results may affect your healthcare.


We want to know what you think. If there are aspects of care that we are not measuring, or you find measures you think should be updated, we want to hear your ideas. Please don't hesitate to send us an e-mail.